Beverly Hills has published a formal operational plan putting police, firefighters, outreach workers, park rangers and ambassadors on the ground around its two Metro D Line stations, with the fire department's Human Services Division running the coordinated response.
The "Metro Ready" plan, posted Tuesday, Aug. 11, lays out a six-component deployment covering the Wilshire/La Cienega station, which opened May 8, and the Wilshire/Beverly Drive station expected to open in spring 2027.
Who's on the ground
The Beverly Hills Police Department handles traditional public safety, deploys its Mental Health Evaluation Team and enforces the municipal code. Two LAPD officers and one LAPD supervisor are dedicated to the Beverly Hills station around the clock, alongside two Metro security officers per station 24/7.
The Beverly Hills Outreach & Assistance Team, known as BHOT, fields non-emergency calls about unhoused individuals citywide. Residents can reach BHOT any hour at (310) 285-2468.
Ambassadors, housed under the Community Services Department, provide hospitality and quality-of-life support for businesses and visitors, referring people to outreach teams when needed. Park rangers handle wayfinding, community presence and municipal code enforcement.
Public Works rounds out the team with sanitation and maintenance of city right-of-way areas near the stations.
Fire department as coordinator
BHFD's Human Services Division coordinates the effort across city departments, community organizations and Metro's own outreach teams. The division's stated role is tracking activity trends to guide deployment and ensuring the various teams share information in real time.
The city described the approach as built on three pillars: preparedness, coordination and communication.
Hardware and staffing
The City Council approved eight additional sworn BHPD positions for patrol and investigations related to Metro, plus six Community Service Officer positions to staff a new Public Safety Center. A temporary kiosk adjacent to the Wilshire/La Cienega plaza is staffed during train operating hours, BHPD Executive Officer Lt. Kevin Orth told the Beverly Hills Courier. A permanent center, which the city says will be the only Public Safety Center located on Metro property in all of L.A. County, is expected to open this fall.
Security cameras throughout the station feed into BHPD's Real Time Watch Center. Platform-level gates feature motion sensors and anti-evasion technology, and Metro fare enforcement staff are posted during peak hours.
Early results
The plan arrives three months after the Wilshire/La Cienega station opened. Mayor Craig Corman said at a June town hall, as reported by the Beverly Hills Courier on June 15, that the city had seen "very few safety incidents" and that surrounding residents reported little change in their daily lives.
Systemwide, Metro's 2026 point-in-time count found homelessness on the transit system dropped 57% since 2024, with an estimated 395 to 517 unhoused individuals across the network. Metro's outreach teams connected 354 people to permanent housing in fiscal year 2026.
What residents should know
Residents can report quality-of-life concerns to BHFD Human Services at (310) 285-1006 or [email protected]. For trash, graffiti or sidewalk issues, the askBH line is (310) 285-1000, available Monday through Thursday, 7:30 a.m. to 5:30 p.m., and Friday, 8 a.m. to 5 p.m. Business owners can file a Trespass Authorization Form at [email protected] to allow after-hours BHPD response for overnight loitering on private property.
The permanent Public Safety Center is scheduled to open this fall, and the Wilshire/Beverly Drive station remains on track for spring 2027.
